Saftronics Limited Online Customer Survey
The online customer survey questionnaire for Saftronics contains the following survey questions:
Remember that... Two randomly selected respondents will each be given a £100 gift voucher to spend on whatever they please.
| Qu 1: | Please enter your name: |
| Qu 2: | Please enter the name of the company you work for: |
| Qu 3: | Which department do you work for / what function do you perform? |
| Qu 4: | What is your view of the standard of build quality of Saftronics' panels? |
| Qu 5: | What is your view of the level of reliability of Saftronics' panels? |
| Qu 6: | How would you describe the delivery performance of Saftronics? |
| Qu 7: | What is your view of the value for money of Saftronics' products and services? |
| Qu 8: | How responsive would you say Saftronics are to your requests / enquiries? |
| Qu 9: | How would you describe the courtesy / politeness of the Saftronics employees that you deal with? |
| Qu 10: | How informed and up to date do Saftronics keep you during projects? |
| Qu 11: | What level of knowledge and competency would you say the people you deal with at Saftronics have? |
| Qu 12: | How strong do you perceive Saftronics' project management skills to be? |
| Qu 13: | How flexible / accommodating would you say Saftronics are to your requests / suggestions? |
| Qu 14: | How would you describe the overall level of customer service you receive from Saftronics? |
| Qu 15: | How satisfied were you with Saftronics' Installation service? |
| Qu 16: | How satisfied were you with Saftronics' Commissioning service? |
| Qu 17: | How fit for purpose would you describe the documentation and manuals that we provide as being? |
| Qu 18: | If you attended any training courses that Saftronics provided how completely did they meet their stated training objectives? |
| Qu 19: | Price aside, which option best describes Saftronics' position from your point of view? |
| Qu 20: | What do you think the three main weaknesses of Saftronics are? |
| Qu 21: | What do you think the three main strengths of Saftronics are? |
| Qu 22: | Relative to the total value of orders (to be) placed in 2004 do you think the value of orders placed in 2005 will be: |
| Qu 23: | What is your overall level of satisfaction with Saftronics? |
| Qu 24: | What is your view of the standard of build quality Saftronics' panels relative to those of our competitors? |
| Qu 25: | What is your view of the level of reliability of Saftronics' panels relative to those of our competitors? |
| Qu 26: | How would you describe the delivery performance of Saftronics relative to our competitors that you have dealt with this year? |
| Qu 27: | What is your view of the value for money of Saftronics' products and services compared to our competitors? |
| Qu 28: | How responsive would you say Saftronics are to your requests / enquiries compared to our competitors? |
| Qu 29: | How courteous / polite would say the employees of Saftronics are compared to our competitors? |
| Qu 30: | How informed and up to date do Saftronics keep you during projects compared to our competitors? |
| Qu 31: | How knowledgeable and competent would you say the people you deal with at Saftronics are compared to our competitors? |
| Qu 32: | How strong do you perceive Saftronics' project management skills to be compared to those of our competitors? |
| Qu 33: | How flexible / accommodating would you say Saftronics are to your requests / suggestions compared to our competitors? |
| Qu 34: | How would you describe the overall level of customer service you receive from Saftronics compared to our competitors? |
| Qu 35: | How does the Installation service provided by Saftronics compare to that provided by our competitors? |
| Qu 36: | How does the Commissioning service provided by Saftronics compare to that provided by our competitors? |
| Qu 37: | How do the documentation and manuals that we provide measure up to those provided by our competitors? |
| Qu 38: | How does the quality of the training courses provided by Saftronics compare to those provided by our competitors? |
| Qu 39: | Relative to the total value of orders (to be) placed in 2004 with our competitors do you think the value of orders placed in 2005 with them will be: |
| Qu 40: | Overall how does Saftronics compare to our competitors that you have dealt with? |
Note that to take part in the online survey you will need to follow the web link that you have been emailed - if you have not received an email asking you to fill in the online questionnaire and you believe that you should have done then please contact Austen Jones stating your name, company and job function.
Site last updated: 02/12/04 - Questions / comments --> info@me-too.net